Complaints
We always endeavour to provide the best service possible for our customers. However, on rare occasions we recognise that there may be times where our customers may not be completely satisfied. To ensure we can put things right as soon as possible, please read our complaints procedure below and we will respond to you try and rectify any problems you may have.
As soon as you can after the work carried out has been completed, please inspect the work undertaken to ensure everything has been carried out to our usual high standards. If for any reason, there is something you are not completely satisfied with please contact us as soon as possible so we can rectify the problem. Either call, text, email or write to us at the details above. We aim to respond to you within 5 days of receiving your complaint and where possible we will provide you with a date to remedy any issues you raised.
Where we are unable to resolve your complaint using our own procedures as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolutions. In the unlikely event that we are unable to remedy your complaint to your satisfaction you may if you wish to refer your complaint to them. If you wish to contact Which? Trusted Trader please feel free to contact them on 01174 566 031 in the first instance.
We always endeavour to provide the best service possible for our customers. However, on rare occasions we recognise that there may be times where our customers may not be completely satisfied. To ensure we can put things right as soon as possible, please read our complaints procedure below and we will respond to you try and rectify any problems you may have.
As soon as you can after the work carried out has been completed, please inspect the work undertaken to ensure everything has been carried out to our usual high standards. If for any reason, there is something you are not completely satisfied with please contact us as soon as possible so we can rectify the problem. Either call, text, email or write to us at the details above. We aim to respond to you within 5 days of receiving your complaint and where possible we will provide you with a date to remedy any issues you raised.
Where we are unable to resolve your complaint using our own procedures as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolutions. In the unlikely event that we are unable to remedy your complaint to your satisfaction you may if you wish to refer your complaint to them. If you wish to contact Which? Trusted Trader please feel free to contact them on 01174 566 031 in the first instance.
